Cancellation Policy

Deposits & Refunds

Lavada requires a deposit of $100 for your treatment (or upfront full payment for any appointment 90 minutes or over) which is non-refundable if you change or cancel your appointment within 48 hours and any remaining pre-payment over $100 will be rolled over for a future appointment.

If you change/cancel within 24hrs or are a no-show the full treatment amount is deducted.

If you provide us the necessary 48 hours notice, we can either roll your deposit for a future treatment or provide a refund.

Our booking and cancellation policy is in place to ensure everyone has a chance to be a guest at Lavada and to protect our small business.

Complimentary 15 Minute Consultation

Please note that complimentary 15 minute consultations will not attract a cancellation fee or require a deposit, but still require card details to be entered.

COVID-19

If you have COVID-19 and notification of cancellation is received with at least 24 hours notice, your deposit will be rolled over for future treatments or refunded.